Network mangement and driver management services

Overview

The number of charging station networks will increase rapidly over the next few years as the transition to electric vehicles accelerates. Charging station networks require remote management and are commonly connected to a remote network management system utilising the OCPP protocol. Charge Star is an electric vehicle charging station network operated as a managed serviced on behalf of public and private charging station providers throughout Australia. 

The Charge Star network is managed using the Charge Star platform. We have been managing charging station networks right across Australia since 2015. Charge Star has a proven track record of providing robust and reliable charging networks and ensuring that electric vehicle drivers have a smooth and trouble-free charging experience.

Stats

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Charging Sessions

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Network Locations

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NEXT CHARGE App Installs

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Charging Stations

Key Features

Enterprise Level

Charge Star is a mature, robust, secure and scalable enterprise level charging station management system.

Payments

Multiple payment methods straight to the network operator’s merchandising account

Activation

Charging session activation via smart phone app, RFID Card or credit card

Remote Management

Remote management and monitoring of charging stations

Reporting

Usage, revenue, status and error reporting with CSV export

How does it work?

Hosting

Each network operator is provided with their own instance of Charge Star hosted in a datacentre of their choice.

Secure Data

Customer data is siloed and is not accessible across instances. High levels of security and encryptionbuilt in.

Web Portal

The network operator can give web portal access to its own customers who may have charging stations hosted on the network.

Change Permissions

Granular permission levels ranging from view to admin can be granted to customers depending on requirements.

Feature List

The following payment methods are possible using your Smart Phone and the Next Charge App:

Credit/debit card
Android Pay
Google Pay
Paypal
Wallet (buy credit in advance)
Payment via card reader on the charging station
Smart phone NFC payment
On the spot payment transfer

Payments are transferred in real time to the merchant account of the charging station from the payment made by the driver's smart phone to the operator via Braintree. Ingenico (ADVAM) and Nayax (Merchant Warrior) Credit Card Readers are also compatible.

The following data is provided by Charge Star in the various reporting screens. The data can be downloaded in CSV file format for spreadsheet analysis:

Charging Sessions
Transaction ID
Connector ID
Charging Station ID
User Tag
Start transaction timestamp
Stop transaction timestamp
Time station occupied per charging session in seconds
kWh per charging session
Meter reading in watt hours at start of charging session
Meter reading in watt hours at end of charging session
Average power drawn during charging session in watts

Total energy delivered by:

The network
Each station
Each connector
Each user

Total number of charging sessions by:

The network
Each station
Each connector
Each user

The following Error Reports can be created. All reports can be exported to CSV files. There is a Dashboard Overview with a live map of each station:

Charging Station ID
Error code
Error message
Charging Station Status
Timestamp
Vendor
Vendor error code
Connector number
Charging Station Provider

Web based network management and administration portal
Sub portals with granular permissions can be created for charging station providers
Dashboard overview with network map
Error reporting by network and by station
Error notification by email alerts
Station status and information including IP address, firmware version, OCPP
Level, last heartbeat and map location
Remote configuration of stations including display settings for map and smart phone application, tariff per connector, max time allowed for charging, tariff per kWh or per minute
Remote retrieval of log files
Clustered stations. Multiple stations at a single location appear as one entry on the smart phone app
Local list management for authorisation
Clear cache option
Remote hard and soft resets of charging stations
Change availability status of station or an individual connector to operative/inoperative
Remote lock/unlock connector
Remote start/stop of charging sessions
Remote firmware updates
Full integration with NEXT CHARGE smart phone application
Voucher promotion facility small business - buy a meal and get a free charge
Review of comments left by drivers on Smart Phone app

Interactive web page for PC and laptop users who wish to plan journeys on the network. The NEXTCHARGE smart phone app or the white label equivalent is the portal for drivers. The smart phone app can be decorated with the livery and logos of the network operator.


Smart Phone Application Features:

Map of stations and list of available stations in proximity order.
Status of stations – available, occupied, reserved, off-line for maintenance.
Integration with native smart phone navigation app such as Google Maps or Apple Maps.
Realtime charging status update showing charge rate in kW, energy consumed in kWh, state of charge, estimated time remaining and accumulated cost.
GST receipts for each charging session emailed to customers.
Record of charging sessions and payments also accessible via the application.
Start multiple charging sessions on different stations at the same time.
Multiple payment options; credit card, voucher, RFID card (wallet), Apple Pay, Android Pay and Paypal.
The app runs in background mode. The user can use other smartphone apps at the same time.
No registration required. Just download and charge on the spot.
Notifications of new stations in user’s area.
Stations can be reserved if the reserve feature is enabled.
Driver can add photos, reviews and ratings for each station.

Compliant with Payment Card Industry Data Security Standards (PCI DSS).
Default smart phone payment platform is Braintree.
Hubject Compliant
One dedicated instance of Charge Star per network operator hosted in a data centre chosen by the network operator.
Customer data is siloed and is not accessible across instances.

Encryption

From SIM card to VPN gateway
3G networks use the KASUMI block cipher with the UEA1 confidentiality and UIA1 integrity algorithms
4G networks use the SNOW 3G stream cipher and the UEA2 confidentiality and
UIA2 integrity algorithms
From VPN gateway to server
IPSec tunnelling via Telstra VPN
Compatible with OCPP 1.5, 1.6 and 2.0
Compatible with ISO 15118

Plug and charge

The vehicle provides authentication and verification via SSL certification. The charging session fee is billed to the driver’s home electricity account i.e. Ergon, AGL etc.

Vehicle to grid

The driver sells power from the car battery back to the energy retailer i.e. Ergon, AGL etc. Works like a feed in tariff.